Seller Return & refund Policy: You may request return or exchange for items within 30 days upon receipt of your order. 30‑day money‑back guarantee from the date of delivery. Please follow the policy: To request return information, please contact us at support@giftours.com within 30 days after you receive the parcel. Your return package must be postmarked within 30 days of the date you received the item. Returns are accepted even for non‑defective items; buyer will be responsible for return shipping cost. For seller‑caused defective items, items can be replaced (subject to stock availability) or refunded at the buyer’s discretion. To be eligible for a return, your item must be unused, well‑packed and kept in the original condition for resale. It must also be returned in its original packaging. Gifts redeemed are non‑returnable and cannot be exchanged for cash. All costs incurred for the return shall be borne by the buyer. You need to provide tracking number and clear photos of the return parcel after you ship it out. Before shipping a return, photograph the item for your records. If you fail to receive your ordered parcel within 3 months, please contact our team for further solution.
Some situations when only partial refunds are granted (if applicable) The item is not in original condition, damaged or missing parts not caused by our side. The item is returned more than 30 days after receipt.
Some situations when full refund may not be available (if applicable): Returns without original packaging and related documentation may be rejected. Returns with badly opened or damaged original boxes may not be accepted. We are not responsible for parcels lost during return transit if we have not received your returned package.
Refunds (if applicable) Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within several business days.
Late or missing refunds (if applicable) If you haven’t received your refund yet, please check your bank account first. Then contact your credit card company; it may take some time before your refund is officially posted. Afterwards, contact your bank, as processing time is often required before funds show up. If you have completed the above steps and still have not received your refund, please contact us at support@giftours.com
Exchanges (if applicable)
If the return is caused by consumer reasons, the consumer shall bear the corresponding shipping fee. Actual shipping cost depends on the courier you select.
If returns are required due to our fault (damaged or incorrect items received), you do not need to cover return shipping fees.
We offer item replacement for defective or damaged goods. If you need to exchange for the same item, please send an email to support@giftours.com
Return shipping address: 5556 Ontario Mills Pkwy, Ontario, CA 91764, United States
Please note: This is our product return warehouse address, not our company registered address. Our legal entity is Guangzhou Ruijin Network Technology Co., Ltd., based in Guangzhou, China.
Customers will only be charged once for shipping costs (this includes returns); No restocking fee will be charged to consumers for product returns.